Plan & Packages
Order History
View your order history and status
The Orders page shows all purchase transactions for your organization.
Viewing Orders
Access your orders in the Dashboard:
- Navigate to your organization
- Go to "Orders" in the navigation
- View the list of all orders
Order Information
Each order displays:
- Order ID: Unique identifier
- Title: Description of purchase
- Status: Current order state
- Amount: Total cost
- Created Date: When order was placed
Order Status
Orders can have these statuses:
Pending
Payment initiated but not yet completed.
Propagating
Payment completed, resources being granted to your organization.
Completed
Payment successful, resources granted. Your packages are active.
Cancelled
Order was cancelled before completion.
Failed
Payment failed. No resources were granted.
Order Details
Click on an order to view details:
- Full order information
- Order amount and payment status
- Payment history
Available Actions
On the order details page, you can:
- Initiate Payment: Start a new payment for unpaid orders
- Continue Payment: Resume an incomplete payment
- Refresh Status: Update payment status from payment provider
- Cancel Order: Cancel an unpaid order (if eligible)
Understanding the Process
1. Order Creation
When you purchase a plan, an order is created with:
- Selected plan details
- Total amount
- Your organization info
2. Payment
On the order details page:
- Select your payment method
- Click to initiate payment
- Complete payment with payment provider
- Return to order page to check status
3. Resource Grant
After successful payment:
- Order status changes to "Propagating"
- Resources are added to your organization
- Order status becomes "Completed"
- Packages appear in "Plan & Packages"
Order History
Use the Orders page to:
- Track all purchases
- Verify successful payments
- Check resource grants
- Review billing history
Troubleshooting
Order Stuck in Pending
If an order remains pending:
- Wait a few minutes for payment processing
- Check your payment method
- Contact support if it persists
Payment Issues
If you encounter payment problems:
- Verify payment method details
- Ensure sufficient funds
- Check with payment provider
- Contact support for assistance
Invoice and Records
For completed orders:
- Invoices may be available for download
- Keep records for accounting
- Contact support for invoice requests